![]() As a first time buyer of your products, I am very disappointed in my experience thus far.Ī) Your Rocket Plus 4's read speed was significantly under what was advertised (4600 MB/s compared to advertised 7000 MB/s) when installed in my PS5.ī) Your software wouldn't recognize the above drive when attempting to install the firmware using the Sabrent USB 3.2 Type C enclosure, which may have fixed the above slow speeds.Ĭ) After fully updating my PC and trying again to run the firmware and control panel, my USB-C port shut down entirely, neither providing power nor connecting any device through that port, such that I had to uninstall and reinstall all drivers and software associated with the USB-C port several times.ĭ) Now that my USB-C port is finally working again for my other devices, your drive in your enclosure is now the only device that will neither connect nor receive power from the USB-C port. Now my PC will not even recognize the Sabrent enclosure, nor is it providing any power to it. The ideal way to update firmware is always directly as it reduces the chance of fatal disconnections during firmware updating.Īfter trying many solutions, it appears the problem has only gotten worse. You can check the current firmware revision in CrystalDiskInfo. It can still update this way in many cases. This is also true with the firmware updater, however the Upgrade Tool is based on Phison's firmware updater which is supposed to detect and list the enclosure rather than the drive. This is because enclosures use a USB pass-through bridge chip. Your drive is supported, but the software has to verify that it is which is not always possible through an enclosure. Our Acronis True Image is an OEM version of the software and only works with specific drives as listed. The link used to go to a download list for our firmware/updates but this is accessible per-drive now via the respective product page. I hope that this will be of help to others who are having a similar problem with ACR with all of the current upgrades.Thank you for pointing out the software issue. My message to Acronis is to let the customers decide whether or not they want this Active Protection before forcing them to install it and then they will have more satisfied customers. I have adequate coverage with software specifically for that purpose. Who needs these additional software features that Acronis force onto us. The solution is to delete the 2021 version of Acronis True image and go back to Acronis 2020 and the problem will go away. I tested on two other pcs, but the results were the same. I tried updating my graphics driver and tried a different graphics card because some people on the Adobe forum said that it could that the graphics driver that needs updating. Several times I deleted and installed Acronis True Image 2021 and tried to stop the Active Protection installing but it cannot be done as this is integral with the program. I then deleted this version of Acronis True Image and the problem went away. I did this, but the problem did not go away. I checked the new version of Acronis True Image 2021 and found that the previous ransomware feature was now Active Protection, and there was an option, as before, to turn this feature off. I stopped it working on just photoshop.exe and everything was fine also, and so it stayed that way until I was notified that Acronis 2021 was available and I upgraded.Ī week later the new version of the Adobe products became available and I was checking out the new colour grading feature and again Adobe Camera Raw stopped working. Here you could turn off this feature, which worked, or you could turn off the feature for specific files or folders. I checked with the latest version of Acronis 2020 which I had just installed and found that it had a new feature called Active Protection which gave protection from ransomware etc. I will mention that Lightroom was not affected but ACR as a filter was as well. After some investigation, I saw a letter from someone else who had the problem on one computer that had Acronis on it and not on another which didn’t. I never had any problems until a year ago when ACR within Photoshop became very sluggish after an upgrade. I have multiple hard drives in my pc and I use Acronis True Image to back them up mostly daily to other hard drives in an external caddy. I have been using Acronis True Image for about 10 years and it is one of the best backup programs around. I am here going to tell you my experiences using Acronis True Image and Adobe Photoshop.
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